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Ashley is correct - this is likely a permission issue. Your current permission levels may not give you access to this particular applicant. If this issue is still persisting, I would suggest raising with your SuperUser so they can raise a support case on your behalf.
Hey Louis, a 401 is a permissions issue. PageUp believes the user does not have the permission to do what they are trying to do. Often in this case it is fixable under manage permission groups. Whilst I can't speak to the exact permission it would be worth playing around in UAT to see if a certain permission setting stops this 401 error. Hope this helps a little!