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More information on the status of submitted ideas can be found here
Context:
Two documents attached to a job application were caught and blocked by the virus scanner. One file was corrupt and failed to complete the virus scan, the other tested positive for viruses.
This was not communicated to the recruiter or the applicant. The recruiter only realised this had happened after sourcing had closed, when they tried to view the documents on the application management screen and got a 500 error.
The recruiter can only find when a file fails in the applicant card history.
The applicant can only find when a file fails if they view the application details of what they submitted to the job.
Change:
When an attachment fails submission, the system should
Email the recruiter of the outcome so they can offer support and resolve
Email the applicant of the outcome so they can seek support and resolve
Display an icon/flag on that application in the application management screen until resolved, to notify any viewers
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What business value are you trying to achieve?
These issues are easier to solve at the time they occur while applicants are already engaged. This will also help ensure that applications are complete at time of sourcing close for assessment, rather than having to waste time following up on applicants. Specifically for us: Our recruitments have strict public sector governance controls and all feature written submission components. At the end of the recruitment process, applicants have a period where they may lodge a breach of process complaint. By not notifying the parties at the time, this issue wasn't able to be resolved before sourcing closure. This exposes recruiters to a breach of process risk if they accept corrected documents after closure, on grounds of perceived advantage by having additional time to work on written components. This would be mitigated if the parties were informed and the issue resolved while the job is still sourcing. |
I fully support the implementation of a notification system for virus-detected document uploads. Based on my experience, this feature would significantly enhance our document handling process. Currently, when a document is flagged as "Virus found - document removed," it can cause confusion and delays, as the file is not actually uploaded and no notification is sent out.
By introducing a notification system, we can ensure that both internal users and candidates are promptly informed about any issues with their document uploads. This immediate feedback will allow them to take corrective action quickly, whether it's re-uploading a non-corrupted file or ensuring the document is free of viruses.
Moreover, this system will improve our overall security by reducing the risk of potential threats. Knowing that a document has been flagged for a virus will enable us to address the issue proactively, maintaining the integrity of our document management system.
Additionally, this feature will streamline our operations and enhance user experience. It will prevent repeated failed upload attempts and minimize delays in the recruitment process, ensuring that necessary documents are submitted correctly and efficiently.