We love to hear your feedback. Your suggestions and ideas are important to us. Our feedback forum is a great place to post your ideas and vote on others. Please share your detailed use case and how the proposed enhancements can increase value to your business. We do read all of your posts, but may not be able to respond to all comments.
More information on the status of submitted ideas can be found here
Context:
Two documents attached to a job application were caught and blocked by the virus scanner. One file was corrupt and failed to complete the virus scan, the other tested positive for viruses.
This was not communicated to the recruiter or the applicant. The recruiter only realised this had happened after sourcing had closed, when they tried to view the documents on the application management screen and got a 500 error.
The recruiter can only find when a file fails in the applicant card history.
The applicant can only find when a file fails if they view the application details of what they submitted to the job.
Change:
When an attachment fails submission, the system should
Email the recruiter of the outcome so they can offer support and resolve
Email the applicant of the outcome so they can seek support and resolve
Display an icon/flag on that application in the application management screen until resolved, to notify any viewers
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What business value are you trying to achieve?
These issues are easier to solve at the time they occur while applicants are already engaged. This will also help ensure that applications are complete at time of sourcing close for assessment, rather than having to waste time following up on applicants. Specifically for us: Our recruitments have strict public sector governance controls and all feature written submission components. At the end of the recruitment process, applicants have a period where they may lodge a breach of process complaint. By not notifying the parties at the time, this issue wasn't able to be resolved before sourcing closure. This exposes recruiters to a breach of process risk if they accept corrected documents after closure, on grounds of perceived advantage by having additional time to work on written components. This would be mitigated if the parties were informed and the issue resolved while the job is still sourcing. |
