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Enhance the .ICS file calendar invite to include the {EVENTINFORMATION} that is merged into the Public Information field
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What is the business process you are trying to achieve?
Alleviate the need for employees to search their email archive to find and retrieve the original booking confirmation email for any Learning Activity that includes virtual/dial-in meeting details and pre-workshop assignments in the {EVENTINFORMATION] field…which is where those details are generally captured as a best practice. Employees are accustomed to accepting calendar invites that include all of the pertinent information needed to attend a meeting, including the dial-in information for virtual meetings. It is a reasonable expectation of our employees that when they accept an .ICS file calendar invite that is attached to a booking confirmation email, the invite will include all of the {EVENTINFORMATION} pertinent to being able to join the meeting virtually if that is the learning format for the event. It's unnecessarily frustrating and sometimes a barrier to our employees’ ability to fulfill their commitment to attend the workshop. This is especially the case when employees discover on the day of the event, with little time to spare before the start of the event and amid competing priorities, the .ICS file calendar invite they accepted, does not include the virtual meeting dial-in details. It’s not reasonable to expect employees to query their email inbox/archive for the original email confirmation which could have been sent the day before or months before based on when an employee booked the event in their development plan. |
My absolute, number one enhancement that I wish PageUp would make is the ability to include zoom/teams links against timeslots so that it is included in the .ics file. The workaround we currently have in place to send them the zoom link is very manual and when their zoom link is in an email separate to their calendar invite, it's a real barrier to attending.