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Status Shipped
Categories Recruitment
Created by Mark Evans
Created on Aug 29, 2021

Bounce flag - set if email not delivered

Always set bounce flag if email not delivered

What business value are you trying to achieve?

Always set bounce flag if email not delivered

current PUP business rules is to not set the flag if it is the only available message until multiple fails have occurred.


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  • Admin
    John Lorenzo
    Reply
    |
    Aug 22, 2024

    This idea seems to have been addressed by the recent self-service resolution for bounced emails upgrade.

    The new functionality provides visibility into when an email has bounced and includes a button to clear the bounced record from PageUp, enabling successful email delivery via SendGrid.

    A flag will now appear next to the user's email address to indicate bounce status in the following areas:

    • Employee search

    • Applicant search

    • Manage applicant pool

    • Manage users

    • Applicant card

    Clicking on the flag will open the Clear Bounced Email screen, where you can also correct the email address for the relevant applicant or employee.

    For more information, please visit the KP link here.