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It would be beneficial to have the time displayed in the emails to candidates confirming interviews adjust to the recipients' time zone. I'm not sure how this would work best - whether the current {TIME} merge field is update to draw from an alternative data source or some other method. But it would certainly assist in avoiding confusion for both candidates and hiring managers where the recruitment process is supported by teams based interstate.
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What business value are you trying to achieve?
Improved clarity of communication for candidates moving through to the interview stage. Currently, the time displayed in the email received by the applicant uses a merge field which pulls data directly from the booking in the event system at the time the email is sent (this time does not automatically adjust based on the recipient's location). Solutions such as added instructional text in emails regarding time zones may cause confusion for candidates and an interrupted recruitment process for both candidates and hiring managers. |
I encountered this same issue.
PageUp support notes the following: "When selecting interviewers on the Interview Scheduler user interface, the system displays individual interviewers' time zones along with their email IDs. This enables the organiser to schedule interviews at appropriate times for these interviewers. The system infers this time zone from the Country and State information stored against the corresponding user records. If this information is not available in the user record, the system displays the time zone as "Unavailable". You can update the user record with the correct location details in such a scenario."
However, PageUp noted that there is not a workaround for when an interviewer lives a geographical area of a state that has a different time zone than the part of the state that PageUp defaults to when they see the "Country and State" information in the interviewer's user card.
I would love to see an option to manually override a user's timezone. Thank you for your consideration!