We love to hear your feedback. Your suggestions and ideas are important to us. Our feedback forum is a great place to post your ideas and vote on others. Please share your detailed use case and how the proposed enhancements can increase value to your business. We do read all of your posts, but may not be able to respond to all comments.
More information on the status of submitted ideas can be found here
When we receive email support from PageUp, we would like to have the full email/support chain transcript in the email, not just the most recent added comment. I know we are able to view this in the Support Portal on PageUp, however for our technical SMEs, they don't log in to PageUp as they aren't a Hiring Manager but are involved in PageUp support queries/issues.
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What business value are you trying to achieve?
When we receive email support from PageUp, we would like to have the full email/support chain transcript in the email, not just the most recent added comment. I know we are able to view this in the Support Portal on PageUp, however for our technical SMEs, they don't log in to PageUp as they aren't a Hiring Manager but are involved in PageUp support queries/issues. |
Hello Poppy,
Thank you for your request. We're currently using Zendesk's simplified email threading in the Support ticketing. This is a deliberate choice, but we're open to changing it if we get enough interest from all our customers.
If you'd like our assistance in drafting up comments for your stakeholders who can't access the tickets, the Support team can help you with this as well.
Just reply back with the request and the Support analyst can help clarify the call to action.
For the time being, we'll leave this idea on the wall to gather votes from other customers.
Thank you,
John