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Status Current Direction
Created by Guest
Created on Apr 21, 2020

Improve completion rate of reference checks

Improve completion rate of reference checks

What is the business process you are trying to achieve?
Include ability for system to automatically send reminder email to references x days prior to the reference invite expiration date.
  • Attach files
  • Mark Evans
    Reply
    |
    Aug 18, 2021

    feedback added to page https://knowledgeportal.pageuppeople.com/article/reference-checks/ as the initial link no longer refers to any referee development


    Consider incorporating a "heads up" to the referees

    we experience a lot of spam filter issues

    manual workaround - we extract referee email addresses and send them an email let them know the reference request is coming soon. If they have not received it to reply and we will resend

  • Mark Evans
    Reply
    |
    Jun 9, 2021

    You allow Reminder days to indicate number of days AFTER a reminder us sent

    Please consider providing an alternative to send reminder X days before reference expiry - this would be far more useful

  • Admin
    Rebecca Achilleos
    Reply
    |
    Feb 22, 2021

    Thank you for your feedback. PageUp is currently working on enhancements to our Online Reference Checking functionality, including the ability to send a reminder email to referees X days before they are due. You can read more on our knowledge portal here - https://knowledgeportal.pageuppeople.com/article/product-development/#reference-check-enhancements-being-worked-on

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