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Status Current Direction
Created by Tammy Dietzel
Created on Apr 26, 2021

Applicant Preferred First Name - Communication Merge field

When utilizing the applicant preferred first name in communications via merge field there are times the applicant does not have a preferred first name. This means the merge field will be blank. We would like to request logic with this merge field to know that if the preferred first name field is null, then it will populate the legal first name. Until this is fixed, the applicant merge field of preferred first name is unusable to us at the CSU and I would imagine other clients as well, but not sure.

What is the business process you are trying to achieve?

When utilizing the applicant preferred first name in communications via merge field there are times the applicant does not have a preferred first name. This means the merge field will be blank. We would like to request logic with this merge field to know that if the preferred first name field is null, then it will populate the legal first name. Until this is fixed, the applicant merge field of preferred first name is unusable to us at the CSU and I would imagine other clients as well, but not sure.

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