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Status New idea
Categories Recruitment
Created by Ryan Croukamp
Created on Nov 9, 2025

Docusign enablement - allow client to enable/disable

Remove the linkage between esignatures and application statuses or allow clients to activate/deactivate esignatures

What business value are you trying to achieve?

When activating esignatures in PageUp it will impact recruitment processes if an esignature account (credentials) have not been added. This is not a great experience as there will be a window where recruiters will be impacted when enabling esignatures as the system will display an error when application statuses are changed while the credentials are not there. The enablement of esignatures should not impact the recruitment process - recruiters should still be able to work on jobs and applications while esignatures are being configured.

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