We love to hear your feedback. Your suggestions and ideas are important to us. Our feedback forum is a great place to post your ideas and vote on others. Please share your detailed use case and how the proposed enhancements can increase value to your business. We do read all of your posts, but may not be able to respond to all comments.
More information on the status of submitted ideas can be found here
Update the language and fields on the page that displays when a referee's invitation has expired. Currently, if a referee tries to submit a reference check after their invitation has expired:
They see the following message: "The reference check allocated to the PIN number you entered has expired. Therefore, we are unable to accept this reference. Please enter the PIN number and password from the message you were sent:"
Two fields display below the message: PIN Number and Password.
The message is confusing because we are not using PIN numbers or passwords (rather, referees receive a link to submit the reference check form—no PIN number/password required).
It would be great if this message could be updated and/or simplified (e.g., "This reference check has expired. If you have any questions, please contact the individual/institution who requested the reference check."). Removing the PIN Number and Password fields (for those who are only using reference check URLs) would also help reduce confusion.
|
What business value are you trying to achieve?
We want to provide a clear message and instructions to referees who try to submit a reference check after the expiration date. |
