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There is a blue box when editing communication templates that indicates what triggers the communication to send. The Learning declined (to employee) template indicates that this is only sent when a manager declines a learning object. This is misleading, it will send any time an approver for an activity that requires approval declines an activity-not just if the approver happens to be their manager and the manager declines.
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What business value are you trying to achieve?
Make this field editable by the CSM or someone else on the back end so all description can be updated to a more accurate description if needed. |
