We love to hear your feedback. Your suggestions and ideas are important to us. Our feedback forum is a great place to post your ideas and vote on others. Please share your detailed use case and how the proposed enhancements can increase value to your business. We do read all of your posts, but may not be able to respond to all comments.
More information on the status of submitted ideas can be found here
'Background checks cancelled' - 3rd party integration worfkflow
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What is the business process you are trying to achieve?
When a 3rd party background check provider cancels a background check from their end it sends a trigger to PageUp to advise the background check has been cancelled. However, the applicant status on PageUp remains unchanged. The ideal and most logical workflow is for the applicant status to also change to a relevant status (i.e. Background check cancelled). The current integration allows for new, pending and closed checks to trigger an applicant status change so what we need is a ‘System status’ that will trigger a cancelled status change.
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We have the same feedback at the CSU. Thank you for submitting this!