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Status Future consideration
Categories Other
Created by Sarah Dreier
Created on May 27, 2025

Bounce back email - reset timeout long term cache

Clear the long-term cache of bounce-back emails to enable all email communications to proceed based on a set time period. OR, log and still try again on the next message rather than eliminating all messages from proceeding.

What business value are you trying to achieve?

If a bounce-back message occurs once, the end user never receives the email. If there is a one-time issue that is subsequently resolved, it should be automatically tried again after a certain time period has elapsed.

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    • Mark Evans
      Sep 1, 2025

      any successful email that follows should clear the flag